Your guide to a better learning experience

1. An amount of one hundred US dollars (USD 100) shall be paid as an advance payment to reserve an early seat, provided that the full subscription fee is paid before the 5th day of the month following the reservation date.

2. The placement test will not be conducted until the remaining reservation amount has been paid.

3. For current clients only, when using the reservation deposit for renewal, the trainee may suspend study for a maximum period of three (3) months after paying USD 100.

4. The client may not request a refund of the reservation deposit if payment of the remaining amount is delayed beyond the specified deadline. In such case, the reservation will be considered cancelled.

1. The trainee may request a temporary suspension/freezing of the subscription for a maximum period of two (2) months only from the date of payment of the subscription fee and before taking the placement test. This does not apply to the two-month package.

2. The trainee may not request to stop during the study period under any circumstances. Exceptions are limited to force majeure cases in which suspension is permitted for a maximum period of one (1) month, provided that the trainee submits an official request to the class supervisor at least two (2) weeks before the suspension date to allow coordination of schedules with the Student Affairs Department. This does not apply to the two-month study package. The Academy's management has the right to accept or reject the submitted request, with clarification provided to the trainee. Please note that this may result in changing the student's group and study schedule, and consequently changing the teacher.

3. If the freezing period exceeds thirty (30) days, the trainee forfeits the right to claim the value of the remaining level balance.

4. The trainee may not request freezing or postponement of study if the trainee has reached the last level in their balance. If the subscription is renewed again, freezing will be permitted in accordance with the conditions stated in the previous points.

1. The trainee may transfer the level balance to another current trainee who is already subscribed to the Academy, provided that the request is submitted at least one (1) month, i.e., one academic level, in advance, and the administrative transfer fee of fifty US dollars (USD 50) is paid.

2. If the transfer is made to a new trainee from outside the Academy, i.e., not currently subscribed to the Academy, an additional twenty-five US dollars (USD 25) placement test fee will be added for the new trainee, in addition to the level transfer fee.

3. The student may request to transfer the level balance from a lower package to a higher package, subject to payment of the price difference between the packages, in addition to the transfer fees referred to above.

1. If the Academy provides a direct installment system according to the Academy's offers, this shall be arranged by contacting the Academy's representatives or by visiting the official website.

2. An additional percentage of 10% shall be added to the package price compared to the cash payment price.

3. The trainee must pay the first installment on its due date, which is thirty (30) days from the study start date.

4. The installment is collected one (1) month from the payment date and is not linked to the level start date.

5. If the installment is not paid by the due date, the trainee will be suspended from study and the trainee's account on the learning platform will be suspended.

6. If the trainee does not commit to paying the installment on its due date, study will be temporarily suspended for a maximum period of one (1) week from the due date until payment is made. If payment is not made, the remaining level balance will be forfeited, and the trainee shall not be entitled to claim any financial dues.

7. If the trainee wishes to return to study again, additional fees of fifty US dollars (USD 50) shall apply.

8. The maximum period allowed for payment of an overdue installment is five (5) working days.

9. In case of early payment of installments, the client shall receive a discount of 10% on installments paid before their due date.

The only approved payment methods accepted by Monglish International Academy are:

• The company's official website: www.monglish.co.uk
• Payment through a direct payment link provided by an Academy representative.
• The company's official bank accounts.

The Academy shall not recognize any payment made through any method other than those listed above. The trainee must retain the approved payment receipt to safeguard their rights.

• Payment by bank card may take up to one (1) working day to be confirmed.
• Bank transfers may take up to three (3) working days for fee collection to be confirmed.
• Payment confirmation through exchange offices may take up to fifteen (15) working days.

1. The Academy provides a dedicated platform for complaints and suggestions through the following link: https://complaints.monglish.co.uk/

2. All trainees may communicate with class supervisors to ensure that inquiries, complaints, or suggestions are received. The trainee or parent/guardian must submit the inquiry while providing the trainee's details and contact numbers. If a satisfactory response cannot be provided, the class supervisor will arrange a meeting with one of the relevant parties: Customer Service Experts, Class Trainers, the Customer Service Manager, or the Academic Manager.

3. A monthly parents' meeting is held with the class supervisor, the educational process manager, and the class trainer to hear all complaints and suggestions and to review the trainee's academic level during the study period.

4. A survey link is sent periodically by the class supervisor, and it is reviewed by the Academy's senior management.

The official communication channels of Monglish International Academy are as follows:

Official website: https://monglish.co.uk/

All card payments are securely processed through the Stripe payment gateway. Monglish Academy does not store any card information on its servers.

When submitting or updating your payment information initially, It is done directly with Stripe as the payment processor. The payment processor uses and processes your payment information according to their privacy policy. Monglish Academy does not store your payment information, except for the postal code and country, which we need for invoicing and compliance with government regulations.

Your end user payment information may be processed through the Stripe payment processor in accordance with Stripe's terms and policies. We do not collect or store your end user payment information.

By using our website, you agree to the collection and use of this information. If we decide to change our privacy policy, we will post those changes to keep you aware of what information we collect, how we use it, and under what circumstances we disclose it.

We offer discount and card payments for all our users. Card payments are processed directly through the SSL 256 encryption protocol to ensure the security of your personal data. Once again, none of your card details are stored.

We will collect and process the following personal information about you:

Name

Email

Mobile Phone

Payment Information

When a user fills out a registration form or provides personal information in other ways

Interaction with the website

From public sources

Marketing / Promotion

Creating user account

Certificates and collecting customer reviews

Gathering customer feedback

Enforcing terms and conditions

Processing payment

Support

Administrative information

Targeted advertising

Managing customer orders

Managing user account

If we want to use your information for any other purpose, we will request your consent and will only use your information after obtaining your consent, and thereafter, only for the purposes you have consented to, unless there is another legal obligation.

We will not transfer your personal information to any third party without obtaining your consent, except in specific cases as outlined below:

Advertising service

Analytics

Data collection and processing

We require these entities to use the personal information we transfer to them only for the purpose it was transferred and not to retain it longer than necessary to achieve the specified objective. We may also disclose your personal information in the following cases: (1) to comply with the law or regulations or a court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; (3) to respond to claims that your use of the Service violates third-party rights. If the Service or our company is merged with another company, your information will be one of the assets transferred to the new owner.

We will retain your personal information with us for a period ranging from 90 days to 2 years after user accounts remain inactive or as long as necessary to achieve the purposes for which it was collected as detailed in this Privacy Policy. We may also need to retain certain information for longer periods such as maintaining records / reports in accordance with applicable law or for other legitimate reasons such as enforcing legal rights, preventing fraud, etc. Remaining information may be anonymized and aggregated information, and does not identify you (directly or indirectly), for an indefinite period.

Depending on the applicable law, you may have the right to access and correct or delete your personal data or receive a copy of your personal data, and restrict or object to the processing of your data effectively, and request us to share (transfer) your personal information to another entity, and withdraw any consent you have provided to us to process your data, the right to file a complaint with a supervisory authority and other rights that may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law. You can also choose not to receive direct marketing or analytics we conduct for marketing purposes by writing to us at [email protected]. Please note that if you do not allow us to collect or process the required personal information or withdraw consent for its processing for the required purposes, you may not be able to access or use the Services for which your information was sought.

You can also opt out of receiving direct marketing or analytics we conduct for marketing purposes by writing to us at [email protected].

The security of your information is important to us, and we will use reasonable security measures to prevent loss, misuse, or unauthorized alteration of your information under our control. However, due to inherent risks, we cannot guarantee absolute security and therefore, we cannot guarantee any information you transmit to us, and you do so at your own risk.

Our service may contain links to other websites that we do not operate. This Privacy Policy does not address the practices of any third parties, including any third party operating any website or service accessible.